Post by account_disabled on Jan 9, 2024 0:36:12 GMT -5
As one of the world's top five CRM and BPO service providers, Atento constantly strives to innovate and improve its systems and operations, giving agents new digital capabilities to strengthen their guaranteed personal service experience and drive new customer service improvements. efficiency for its clients, whose list includes some of the most innovative technology companies globally. An example of this search for innovation is demonstrated in Atento's path towards the cloud , through digitalization, increasing the security, performance and modernization of its infrastructure, further improving the high standard in consumer experience, that Atento already offers. Thanks to a series of strategic alliances with several global technology leaders, Atento has migrated three key business areas to the cloud, cementing its place at the core of the digital revolution for CRM and BPO.
Microsoft – Cloud Solutions and Digital Workplace Atento is accelerating its trajectory by partnering in the cloud with Microsoft Azure . With the onset of the pandemic, Atento decided to use WVD and Email Data cloud solutions designed specifically for virtual desktop infrastructure and remote desktop session manager management, allowing users to access a modern and complete desktop from any device, while offering comprehensive compliance and security. With Atento@Home, employees can work remotely, without storing company information on their devices, and all activity can be monitored from a central platform. According to Silvio de Mendonca, CIO at Atento, “using a centralized development platform has helped us gain a clearer perspective on what we had been using and what it was available for.
Given Microsoft's track record in working on large-scale technology projects and its capacity for international companies, Atento knew it would achieve the high-level quality expected by its clients and guarantee reliability. With more than 70,000 employees working from home in 13 countries, implementing cloud migration in just a few weeks was a daunting task. Something that only a company with a clear vision is willing to undertake. However, Atento has technology deeply embedded in the company culture. As De Mendonca reflects, “this partnership does not stop here. Our partnership with Microsoft has a long-term vision. "I believe that the Microsoft Azure service was an important step for other global projects that are currently being designed, thus providing immediate benefits for our customers."
Microsoft – Cloud Solutions and Digital Workplace Atento is accelerating its trajectory by partnering in the cloud with Microsoft Azure . With the onset of the pandemic, Atento decided to use WVD and Email Data cloud solutions designed specifically for virtual desktop infrastructure and remote desktop session manager management, allowing users to access a modern and complete desktop from any device, while offering comprehensive compliance and security. With Atento@Home, employees can work remotely, without storing company information on their devices, and all activity can be monitored from a central platform. According to Silvio de Mendonca, CIO at Atento, “using a centralized development platform has helped us gain a clearer perspective on what we had been using and what it was available for.
Given Microsoft's track record in working on large-scale technology projects and its capacity for international companies, Atento knew it would achieve the high-level quality expected by its clients and guarantee reliability. With more than 70,000 employees working from home in 13 countries, implementing cloud migration in just a few weeks was a daunting task. Something that only a company with a clear vision is willing to undertake. However, Atento has technology deeply embedded in the company culture. As De Mendonca reflects, “this partnership does not stop here. Our partnership with Microsoft has a long-term vision. "I believe that the Microsoft Azure service was an important step for other global projects that are currently being designed, thus providing immediate benefits for our customers."